Call Centre Manager
Job No:
GDQ19
Location:
Bald Hills
Call Centre Manager
An exciting opportunity exists for an experienced Call Centre Manager to join our Community Engagement team at Guide Dogs Queensland.
This full time role, based at our Head Office in Bald Hills, is responsible in leading a hard working team of telephone fundraisers across two call centres in Queensland and Victoria.
The Call Centre Manager is responsible for motivating and coaching the team, building their capabilities, and developing a positive, high performance culture. This role is also responsible for developing and communicating timelines and performance KPI goals to team members and managing performance against set KPI & KRA’s.
About You
Our ideal candidate will have 2 years’ experience as a Call Centre Manager or similar role and strong understanding of call centre and performance evaluation metrics.
Applicants with experience within the not for profit industry will be highly regarded.
To learn more about the position and to view the position description, please click here.
About Us
Guide Dogs Queensland is a leading provider of services to Queenslanders living with no or low vision. Voted one of Australia’s most trusted charities, and with thanks to the ongoing support of the community, we are able to help people with low or no vision reach their goals and experience everything life has to offer. Our services are all tailored to ensure blind and vision impaired Queenslanders can fulfil their potential and live life the way they choose.
We offer our team:
- Roles which challenge and reward you whilst allowing you to grow your skill set.
- A competitive salary in accordance with experience.
- A rewarding career where you have the chance to make a real difference to the lives of Queenslanders living with low or no vision.
- Great location, beautiful campus and dogs in the workplace.
- Close to public transport and free onsite parking.
- Great team culture.
- GDQ is committed to building a highly skilled workforce, assisted by a dedicated leadership team. We support our staff with learning and development opportunities, an employee benefits program and progressive workforce management strategies.
How to Apply
Please complete the application form below and submit your covering letter explaining why you would be suitable to the role (no more than 2 pages) and include a copy of your CV.
Applications closes 17 July 2020.
